The Fast-Tracked Order
Order confirmations took days, leaving distributors and production teams out of sync
Same-day order fulfilment
Down from 2–3 business days
Industry
Manufacturing
Automation Type
Order Processing
The Challenge
A mid-size distributor was receiving large orders via email — often late on Friday afternoons. Processing each one meant manually reading the details, updating the ERP, notifying the production team, and looping in logistics. By the time everything was coordinated, days had passed. Clients were left waiting, and the internal team was constantly playing catch-up.
The Solution
CatalytIQ connected the company's inbox, ERP, and logistics platform into a single automated workflow. When a new order email arrives, the system reads and extracts the order details, updates the ERP, schedules production, and notifies the logistics team — all without anyone on the team lifting a finger.
Results
- Orders confirmed same-day, including those received on Friday evenings
- Production scheduling lag eliminated entirely
- Zero manual handoffs required between sales, operations, and logistics
- Client satisfaction improved as response times dropped from days to minutes
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